FAQ

Sure, please send an email to support@furtrait.com and our customer service team will be delighted to assist you.

Please visit our Pet Portrait Image Guidelines Page for more information on what makes a good-quality photo. If you are unsure, email us your photo at orders order@furtrait.com, and we will let you know if it is good enough.

As graduated graphic designers, we create high-quality Custom Pet Portraits From Photos using Adobe Illustrator. Visit our How It Works Page for more information.

We cannot add any accessories not present in the original photo submitted. Our talented Pet Portrait Artists will do their best to remove any accessories, such as leashes, collars, or harnesses, from your pet's photo during the drawing process.

If you want to keep any pet's accessory included in the photo submitted, please write it in the order comment section.

Unfortunately, we do not work with black-and-white photos, as many important details can be hard to see. Please provide a color photo of your pet to ensure we don't miss anything in creating your Custom Pet Portrait.

Not really; we focus only on your pet to create unique and detailed Pet Portraits to cherish furever. However, please make sure the photo is clear, and your pet is at the center of the focus, as this will ensure the best final result.

Yes, Furtrait's gift cards are available in the following denominations: $25 USD, $50 USD, $100 USD, $150 USD, and $200 USD. These make for an excellent gift for any pet lover, allowing them to create their own Custom Pet Portrait with ease.

Once your refund request is approved, please note that the time it takes to process a refund can vary depending on the payment method used. If you paid with a credit or debit card, it might take up to five business days for the refund to appear on your statement.

If you have any questions or concerns about your refund, please don't hesitate to contact our customer service team at order@furtrait.com for any assistance.

Currently, we cannot accept custom requests such as frame sizes or background colors. However, we offer various options for customizing your new Custom Pet Portrait, such as different backgrounds, frame colors, and sizes.

If you have any questions or concerns about what options are available, please visit the product page or don't hesitate to contact our customer service team for assistance.

To make the process smoother, we do not offer approval proof before printing your custom pet portrait. We understand the importance of ensuring you are satisfied with the final product, and we do everything we can to ensure that the portrait is of the highest quality.

If we can't deliver a custom pet portrait that meets our standards with the provided photo, we will contact you to get a new one. See our photo guidelines for more information.

Yes, you can change or cancel your order within the next 30 minutes after the order is placed by contacting us at order@furtrait.com. As our goal is to start working on your order and to ship it as soon as possible, we will not be able to cancel or change the order three hours after placing it.

If you prefer not to include the pet's name on the custom pet portrait, write "no name" in the name field.

We currently accept credit cards and Futrait's gift cards as the method of payment.

There could be several reasons why orders are returned to the sender. Common causes include an incorrect shipping address, issues with the carrier delivering the package, or if the parcel was unclaimed or refused.

If you have any questions or concerns about your order, please get in touch with us at order@furtrait.com for further assistance.

We apologize for any inconvenience this may have caused. Please get in touch with us by filling the Replacement Request Form for further assistance, and we will do our best to rectify the situation as soon as possible.

Yes, your invoice will be automatically sent to the email you provided when you placed your order. If, for some reason, you do not receive it, please get in touch with us at order@furtrait.com for further assistance.

Furtrait's Custom Pet Portraits are printed on museum-quality silk paper to ensure they will last for years. Our renewable wooden art frames are lightweight and have hanging hardware for easy installation. They are protected by shatterproof and durable plexiglass, offering a transparent and safer alternative to traditional glass or plastic.

Yes, we do create pet memorials. We understand that losing a pet is a challenging and emotional time, and we want to help you remember your beloved companion in the best way possible. We offer custom pet portraits to immortalize your pet and keep them close to your heart forever.

At this time, we do not offer the option to have more than one pet per portrait. However, we understand the bond between pets and their pawrents if you have multiple pets and would have to create a single Custom Pet Portrait for each of them separately.

Yes, we specialize in creating custom portraits for pets only. All pets are welcome, even unicorns 🦄 . We know that every pet is unique, and we will work with you to create a portrait that captures the essence of your beloved pet. Please ensure that the image you provide us follows Our Pet Portrait Image Guidelines.

We currently offer the following sizes for our custom pet portraits:

• 8”x12” / 20 x 30 cm = USD $89
• 12”x16” / 30 x 40 cm = USD $119
• 18”x24” / 45 x 60 cm= USD $189

Please note that these prices are subject to change based on seasonal offers and discounts; please check the product page for the current prices.

There is a flat $10 shipping fee for orders in destination to the USA, Canada, UK and Australia. However, the shipping cost may vary based on your location, shipping method and the weight of your order. You will be able to have an idea of the shipping cost during the checkout process before completing your order.

The production time can take up to four days. Depending on your location, receiving your product usually takes five business days. Once your order is shipped, you will receive a tracking number, which you can use to track your package 24 to 48 hours later.

Yes, we do ship internationally. However, extra customs fees, taxes and duties may apply. Shipping costs may vary for international orders, and you can see the shipping cost during the checkout process before completing your order.

If you never received your order, please get in touch with the carrier after four days to inquire about the status of your package. If the delivery company is unable to assist, please get in touch with us at shipping@furtrait.com

We will do our best to ensure all products in your order arrive together. However, there is no guarantee that all products will be delivered on the same date. If products are shipped separately, we will send you different tracking numbers to ensure you can track all the products easily.

If you have any questions or concerns about your order, don't hesitate to contact us at shipping@furtrait.com for further assistance.

Yes, as soon as your order is shipped, we will send you a tracking number via email. Please wait 24 to 48 hours before tracking your package, as it can take some time for the tracking information to become available.

We usually offer standard shipping options; additional shipping options may be available during high-demand seasons. Before completing your order, you will see the available shipping options during the checkout process.

As this is a highly customized product done exclusively for you, we do not offer refunds. However, our goal is to ensure both of us are happy at the end of the day. Refunds may be approved on a case-by-case basis. Please check our refund policy for more information.

We apologize for any inconvenience this may have caused. Please send photos of the damaged product to us using the Replacement Request Form, and we will assist you in resolving the issue as soon as possible.

We understand that every customer is unique and may have different expectations. We take customer satisfaction very seriously. Therefore we will do our very best to ensure you're happy at the end of the day. However, as this is a highly customized product made just for you, we will analyze returns on a case-by-case basis. Please send photos to us using the Replacement Request Form

We strive to provide excellent customer service and will do our best to reply to your email as soon as possible. However, it can take 24 to 48 hours for us to get back to you.

We're passionate about creating unique pet portraits and strive to provide an excellent experience to every customer. If something is wrong with your order, please don't hesitate to contact us at order@furtrait.com. We're here to help, and we will do our best to resolve any issues as soon as possible.

We value customer feedback and appreciate your review. We will send you a review request once your order is fulfilled.